Location: Clearwater, FL
Employment: Full-time
ROMTech is now looking for a Business Process Optimization Manager to drive operational excellence by designing, standardizing, and improving end-to-end business processes across departments. Sitting within the Quality Control division, this role is pivotal in ensuring our workflows are efficient, scalable, and aligned to delivering high-quality outcomes for patients, providers, and internal teams.
You’ll be the architect of process optimization—mapping core business functions, identifying inefficiencies, implementing automation tools, and championing a culture of continuous improvement that supports growth, compliance, and consistency.
Responsibilities:
- Process Mapping & Documentation
- Lead the creation of visual and detailed documentation of core business workflows (e.g., patient onboarding, device fulfillment, insurance verification, etc.).
- Standardize process documentation using tools such as Lucidchart or Visio for clarity and cross-team alignment.
- Maintain a centralized, version-controlled repository of operational workflows.
- Operational Efficiency & Continuous Improvement
- Conduct data-driven process analysis to identify bottlenecks, redundancies, and inefficiencies using Lean Six Sigma and DMAIC methodologies.
- Develop and maintain KPIs to monitor process health and improvement opportunities over time.
- Facilitate workshops and feedback loops to identify gaps and collaboratively improve execution across functions
- Automation & Tool Implementation
- Evaluate, recommend, and implement automation and workflow tools to eliminate manual tasks and streamline high-volume operations.
- Partner with IT, Operations, and Engineering to ensure integration, adoption, and long-term success of process automation efforts.
- Cross-Functional Partnership
- Collaborate with Clinical, Product, Revenue Operations, and Customer Experience teams to ensure process solutions are practical, adopted, and scalable.
- Provide change management support and process training to impacted teams as new workflows are rolled out.
- Success Metrics
- Reduction in process cycle time and manual handoffs.
- Adoption of standardized documentation and automated tools across teams.
- Increase in operational efficiency and task accuracy.
- Measurable cost/time savings from implemented improvements.
- Internal stakeholder satisfaction and reduced rework or compliance gaps.
Requirements:
- 5+ years of experience in process improvement, quality management, or business operations—preferably in healthcare, MedTech, or other regulated industries.
- Demonstrated success driving large-scale process change and tool implementation.
- Familiarity with quality frameworks and compliance standards in medical or healthcare environments is a plus.
- Strong process mapping and documentation skills using industry tools.
- Proficient in AI tools and prompt engineering to enhance productivity, creativity, and problem-solving in day-to-day work.
- Lean Six Sigma Green Belt a plus.
- Working knowledge of business process management (BPM), workflow tools, and automation software.
- Analytical thinker with experience using data to influence decision-making.
- Strong communicator and facilitator capable of leading workshops and cross functional projects.
- Detail-oriented, self-motivated, and passionate about continuous improvement.
- Ability to sit at a computer terminal for an extended period.
- Moderate noise (i.e., phone calls, online meetings, computer audio).
- While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.
- Specific vision abilities required by this job include close vision requirements due to computer work.
- Regular, predictable attendance is required.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Reasonable accommodation requests must be made in writing by emailing [email protected].
We are an equal opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other classification protected under applicable Federal, State or Local law.