Operations Manager, Cardiac

Location: Brookfield, CT

Employment: Full-time

Position Overview: We are now looking for an Operations Manager for our Cardiac Rehab program. Reporting directly to the VP, Clinical Services, the Operations Manager oversee all administrative and operational functions for the Clinical Services/Cardiac Rehab division. This includes managing the patient coordinator team and cardiac rehab tech support. The Operations Manager, Cardiac, will be accountable for all reporting, data analysis and KPI management across the cardiac business. This is an incredible, full-time opportunity for an individual who excels at being a hands-on leader who executes!  This is an onsite opportunity at our headquarters in Brookfield, CT.


  • Own the entire patient and referring provider relationship from script arrival to the start of our clinical services.
  • Lead the cardiac program team by providing guidance, performance feedback, and resources.
  • Manage all aspects of the technology interactions between our Cardiac Rehab Specialists (CRS) team, patients and referring physicians.
  • Responsible for informing feedback loop to our software and engineering teams, while managing the front-line teams who collect feedback.
  • Accountable for all aspects of reporting, metrics and KPIs. Identify areas for improvement, implement process enhancements, and support operational excellence.
  • Design and manage efficient systems that provide accurate reporting for executive leadership with minimal adjustments or data manipulation.
  • Stay current with industry trends, emerging technologies, and best practices in cardiac care, and proactively recommend innovative solutions to enhance program effectiveness.


  • Bachelor’s degree in Healthcare Administration, Business Administration, or a related field. Master’s degree, preferred.
  • 5-10 years of experience managing clinical services, telehealth or provider operations, in either a start-up or fast-growing environment.
  • 5+ years of experience managing front-line teams, including admins, entry level employees, etc.
  • Demonstrated leadership skills with the ability to motivate and inspire a team towards achieving common goals.
  • Excellent analytical and problem-solving abilities, with a data-driven approach to decision-making.
  • Exceptional communication and interpersonal skills.
  • Possess a roll up one’s sleeves mentality.
  • Strong organizational skills with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
  • Proficiency in healthcare information systems and technology applications.
  • Knowledge of healthcare regulations, accreditation standards, and quality improvement methodologies.

If this sounds like an exciting opportunity to embark in the next chapter of your career, please respond and include:

  • A cover letter detailing why you are an ideal fit for this job
  • An up-to-date resume

Candidates who send resumes without the requested cover letter will not be considered.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit for extended periods of time and use hands to operate a computer and other office equipment. The employee is frequently required to reach with hands and arms, talk, and hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. We are an equal opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other classification protected under applicable Federal, State or Local law.