Patient Coordinator

Location: Remote

Employment: Full-time

Position Overview: ROMTech is looking for a customer centric Patient Coordinator, to join our team. The Patient Coordinator will focus on converting prescriptions from referring physicians for our medical device by educating, motivating, and supporting patients to accept the device and to complete the prescribed treatment plan. This is a key position as it ensures that patients have a positive and seamless experience when going through the procurement process. The Patient Coordinator oversees all aspects of the patient journey, from initial inquiries to post-acquisition support, with the ultimate goal of improving patient health, satisfaction, and quality of care as it relates to their prescribed rehabilitative treatment plan. This is a full-time, remote opportunity.

Responsibilities:

  • Compliance with Regulations: Stay up to date with relevant healthcare regulations, industry standards, and best practices to ensure compliance in all patient interactions.
  • Patient Education: Educate patients on the benefits and importance of the prescribed medical device and provide motivational counseling that generates excitement and commitment in its consistent use and positive outcomes.
  • Personalized Support: Answer any questions and address any concerns patients may have about the device. Conduct follow ups with patients via phone and/or email to provide ongoing support.
  • Troubleshooting and Problem-Solving: Assist patients in overcoming barriers to device delivery and usage, including addressing certain billing and insurance questions, technical issues, or discomfort by collaborating with technical support or other relevant teams.
  • Data Tracking and Reporting: Maintain accurate records of patient interactions and progress in compliance with company policies.

Requirements:

  • 2 years prior experience in related enrollment or onboarding field, within the healthcare industry (required).
  • 1-year prior telehealth experience (preferred).
  • Deep understanding and ability to demonstrate Patient Access values.
  • Sales experience (preferred).
  • Medicare experience (preferred).
  • A commitment to providing exceptional customer service and ensuring customer success.
  • Empathetic and patient when dealing with others.
  • Excellent communication and interpersonal skills to build and maintain customer relationships.
  • Has a solution-selling mindset and approach.
  • Strong problem-solving and analytical abilities to address customer concerns effectively.
  • Excellent organizational abilities and attention to detail.
  • Ability to work effectively in a fast-paced, team-oriented environment and collaboratively with cross functional teams.
  • Ability to adapt to changes in regulations and/or company policies.
  • Knowledgeable about healthcare regulations and industry trends.
  • Knowledge of DME products and their applications.
  • Understanding of insurance claims and reimbursement processes.
  • Experience using customer relationship management (CRM) software and other relevant tools.
  • Proficiency with using Electronic Health Records (EHRs).
  • Proficiency with Microsoft 365.
  • Ability to sit at a computer terminal for an extended period.
  • Moderate noise (i.e., phone calls, online meetings, computer audio)
  • While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.
  • Specific vision abilities required by this job include close vision requirements due to computer work.
  • Regular, predictable attendance is required.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Reasonable accommodation requests must be made in writing by emailing [email protected]. We are an equal opportunity employer.

Qualified Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other classification protected under applicable Federal, State or Local law.