Physical Therapist

Location: Remote

Employment: Full-time

Position Overview: We are now looking for Compact State Licensed Physical Therapists to join our team as a Patient Monitoring Specialist. The Patient Monitoring Specialist will remotely monitor patients, via audio/visual technology, while the patient is using our medical device, the PortableConnect and other related devices.  This is a key position to ensure patients have a safe and positive experience while fully complying with their prescribed treatment plan, in order to achieve optimal health outcomes. This is a full-time, remote opportunity in a 24/7 environment with multiple, 10 hour shifts available (12pm – 11pm EST, 8pm – 7am EST, 10pm – 9am EST).

Please note: Candidates must be licensed in good standing and have privileges in PT Compact Member States and/or licensing in at least 3 or more of the following states: FL, IL, NY, CA, MN.

Responsibilities:

  • Licensure Compliance: Maintain active licensure requirements in all applicable states, or commit to pursue licensure in all applicable states. 
  • Clinical Support: Use clinical expertise to respond to patient inquiries and concerns in a reassuring and empathetic manner as it relates to their ongoing progress with their prescribed treatment plan.
  • Clinical Oversight:  Supervise and approve Patient Monitoring Assistants’ work.
  • Proactive mitigation: Monitor, anticipate and mitigate potential disruptions to patient monitoring workflows to ensure they are fast and accurate.
  • Data Tracking and Reporting: Maintain accurate records of patient interactions and progress in compliance with company policies.
  • Patient Education and Support: Educate patients on the benefits and importance of the prescribed medical device and provide motivational counseling that generates excitement and commitment to its consistent use.
  • Interdepartmental Coordination:  Establish, monitor, and maintain key performance metrics that would be in alignment with other departments’ metrics, and participate in recurring meetings with those departments to ensure operational success at a patient level.

Requirements:

  • Doctor of Physical Therapy (DPT) [required]
  • Licensed by passing the National Physical Therapy Examination (NPTE) [required]
  • 1+ years prior experience providing direct care to patients (required).
  • 1+ years prior telehealth experience (preferred).
  • Experience with Medicare population (preferred).
  • Previous leadership experience (preferred).
  • Excellent communication and interpersonal skills to build and maintain customer relationships.
  • Proficient in using telemetry monitoring equipment and related software.
  • Knowledgeable about HIPAA regulations and maintaining patient confidentiality.
  • Knowledgeable about DME products and their applications.
  • Familiar with healthcare regulations and industry trends.
  • General understanding of insurance claims and reimbursement processes.
  • Has a solution-selling mindset and approach.
  • Ability to adapt to changes in regulations and/or company policies.
  • A commitment to providing exceptional customer service and ensuring customer success.
  • Empathetic and patient when dealing with others.
  • Ability to work collaboratively with cross-functional teams.
  • Strong problem-solving and analytical abilities to address customer concerns effectively.
  • Excellent organizational abilities and attention to detail.
  • Ability to work effectively in a fast-paced, team-oriented environment.
  • Experienced using customer relationship management (CRM) software and other relevant tools.
  • Proficiency in healthcare information systems and technology.
  • Proficiency with using Electronic Health Records (EHRs).
  • Proficiency with using MS Office applications.
  • Ability to sit at a computer terminal for an extended period.
  • Moderate noise (i.e., phone calls, online meetings, computer audio)
  • While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.
  • Specific vision abilities required by this job include close vision requirements due to computer work.
  • Regular, predictable attendance is required.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Reasonable accommodation requests must be made in writing by emailing [email protected].

We are an equal opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other classification protected under applicable Federal, State or Local law.