Location: Remote
Employment: Full-time
Position Overview:
ROMTech is seeking a Software Systems Analyst to join our Software Development Team. The Software Systems Analyst will be responsible for providing second level support for Software Services, will serve as the first level of support for the Cardiac Rehab Specialists, Patient Monitoring Specialist, or internal staff addressing software, firmware, Portable Connect, and tablet issues.
This is a remote, full-time position, reporting to the Director of Software Development. This individual must be able to work Tuesday – Saturday shift in order to be available for our internal teams across various locations throughout the country.
Responsibilities:
- Perform comprehensive daily reviews of feedback received via feedback channel to assess and prioritize user comments, issues, and suggestions.
- Generate detailed tickets for the Business Analysis (BA) team to review and validate, ensuring proper referencing of feedback ticket IDs.
- Serve as the first level of support for the Cardiac Rehab Specialists, RTM, or internal staff addressing software, firmware, Portable Connect, and tablet issues. Provide reports as requested.
- Offers expert advice and support for incoming issues that require swift resolution.
- Identify and escalate significant or trending issues to the supervisor, providing detailed data and analysis to support prioritization.
- Conduct high-level investigations into technical issues, utilizing Mezmo Logs and sourcing appropriate S3 logs for developers.
- Act as a resource for developers and QA teams, providing technical support and insights.
- Provide second level support (both during normal and off hours) for Software Service Support Level 1, assisting with software, firmware, and tablet-related queries and issues.
- Conduct tests and gather data for analysis, contributing to decision-making processes.
- Support the development team by troubleshooting software and firmware issues before release.
- Perform and document final pre-release testing of software and firmware (Pedal Parties) as needed.
- Take on any additional duties that may arise from time to time or as assigned by the company.
- Provide feedback and suggestions to management on issues that need improvement.
Requirements:
- Excellent communication and resolution skills.
- Ability to collaboration within the team and with stakeholders.
- Strong organizational and time management skills, with the ability to multitask and prioritize effectively.
- Ability to sit at a computer terminal for an extended period.
- Moderate noise (i.e., phone calls, online meetings, computer audio)
- While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.
- Specific vision abilities required by this job include close vision requirements due to computer work.
- Regular, predictable attendance is required.
If this sounds like an exciting opportunity to embark in the next chapter of your career, please respond and include:
- An up-to-date resume.
- A cover letter detailing why you are an ideal fit for this job.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit for extended periods of time and use hands to operate a computer and other office equipment. The employee is frequently required to reach with hands and arms, talk, and hear. Specific vision abilities required by this job include close vision and the ability to adjust focus.
We are an equal opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other classification protected under applicable Federal, State or Local law